---
title: "Contact OneCode support"
description: "How to reach a real person for help with OneCode, and what to include so we can help quickly."
url: https://docs.onecodediscounts.com/en/articles/40-contact-onecode-support
collection: "Troubleshooting and FAQ"
updated: 2026-11-06
language: en
---

# Contact OneCode support

How to reach a real person for help with OneCode, and what to include so we can help quickly.

**In short:** Click **Support** at the top of the OneCode home page, or **Get real human support from Brad** at the bottom of any OneCode page. Brad is part of the team that builds OneCode: Stackable Discounts, so you'll talk to a real person who knows the app.

## What to include

To get you an answer faster, tell us:

-   The discount code or title.
    
-   What you expected to happen, and what happened instead.
    
-   A screenshot of the cart or checkout, if you can.
    
-   Your store's address, for example `your-store.myshopify.com`.
    

## Before you write

Many questions are answered by [My discount isn't applying. What should I check?](https://jxngqfpxd.us.gleap.help/en/articles/36) and the **Recipes** section.

## Good to know

-   We're happy to help you plan a discount before you build it. Describe the offer in your own words and we'll suggest the setup.
    
-   Feature ideas are welcome. Many of OneCode's conditions started as merchant requests.

## Related

- [My discount isn't applying. What should I check?](https://docs.onecodediscounts.com/en/articles/36-my-discount-isn-t-applying-what-should-i-check.md)
- [Why did only one discount apply?](https://docs.onecodediscounts.com/en/articles/37-why-did-only-one-discount-apply.md)
- [What do customers see at checkout?](https://docs.onecodediscounts.com/en/articles/38-what-do-customers-see-at-checkout.md)
- [Advanced setups: tiers, currencies, gifts and exclusions](https://docs.onecodediscounts.com/en/articles/39-advanced-setups-tiers-currencies-gifts-and-exclusions.md)